Customer Service - Books, Journals, Magazines, Catalogs, Article Reprints | The Sheridan Group

Your team: there for you

We're big on structure, and ensuring that every detail is covered. That’s why we serve you in a big way – with a dedicated team who makes it their business to know every detail of your publication. This team approach pays off in familiarity, reliability, and a shared desire to exceed your expectations.

Your account management team takes the lead in this endeavor as your day-to-day, single point of contact for the production of each issue. You can expect the team and team to act with authority on your behalf as they manage your work through the entire production cycle.

Expect your account manager to review newly submitted work and alert you to any potential efficiencies to be gained, as well as any problems or concerns. Expect your account manager to also provide thorough communication both to you and to production throughout the manufacturing process. Most of all, expect your account manager to champion your needs and deliver on your expectations.

In a word, expect excellence.