Our Values - Books, Journals, Magazines, Catalogs, Article Reprints | The Sheridan Group

The companies of The Sheridan Group maintain high standards of excellence in all facets of business. Each company adheres to the following five core values:

We Have Integrity

• Are honest and up-front in dealing with each other
• Respect, show courtesy, and treat each other fairly
• Build trust among each other, and with our customers, suppliers and communities
• Obey the law
• Make principle-based decisions

We Are Customer-Focused

• Provide superior service to our customers
• Do what we promise
• Act in the best interest of the customer
• Think like a customer and act like an owner
• Help our customers to be successful

We Have High Expectations

• Take pride in what we do and how we do it
• Continually improve our products, services and processes
• Establish clear expectations of each other
• Strive for excellence in all we do
• Achieve superior results consistently

We Are Team Players

• Are accountable to each other
• Share information broadly
• Encourage diverse viewpoints
• Meet our commitments to each other and to others
• View success as our collective achievement

We Develop People

• Hire, train, and retrain quality people
• Encourage individual initiative and risk-taking
• Drive out fear of failure
• Develop each employee to their full potential
• Recognize individual and team accomplishments